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Frequently Asked Questions

How do I order?

Register at Christiana to order online. If you are already registered, login with your details. Ordering online is easy, just click onto the items you want to order and follow the prompts. When you are finished, click checkout to finalise and make your payment.

 

What methods can I pay by?

Currently we are only accepting credit card payments through eWAY’s secure online gateway.

Credit cards accepted are VISA, American Express, Diners Club and  Mastercard.

 

Where does Christiana deliver to?

At the moment we only deliver Australia wide. However, please contact us for international delivery.

 

What happens if I am not home when my order arrives?

If you or no one else is at home for the delivery of your order, Australia Post or our Carrier will leave a calling card in your mailbox. The card will advise you of pick up at your local Post Office or instructions from our Carrier.

 

How long will it take for my order to arrive?

We aim to ship your order within 2 business day from receipt of order. Depending on location where it is delivered. It can take 5-7 days to arrive at your address from date of dispatch. However, most packages will arrive sooner than this. Some rural areas and Western Australia may take longer.

 

Can I come and pick up my order instead?

No. Pick up is not available.

 

 

What if I want to change or cancel my order?

If you have submitted your order, but would like to either change or cancel the order, you can send us a message via the contact us form, or send us a direct email to sales@christiana.com.au  with your details such as name, your order no., and details of the changes or cancellation. Please note that changes and cancellation can only be act upon if you contact us immediately within 24hrs notice.

 

How do I know what I have ordered is available in stock?

Whilst we make best effort to keep our stock availability up to date, due to various reasons, it may not always be achievable. If any items you have ordered is out of stock, you will be notified and have the option of having it backordered or the cost refunded to you.

 

Why do I need to register and create an account to order online?

By registering and creating an account it allows you to experience a faster checkout out process, your contact, shipping and payment details will be saved and ready for your next order. You will also be able to track your current orders, view your previous order history.

 

 What if I have forgotten my password?

If you have forgotten your password, click ‘forgotten password’ where you login, and you will be sent an email directing you to a link to reset your password.

 

 

I have a wholesale enquiry, who do I contact?

Please visit our wholesale page  for more details. If you already have wholesale login, and would like to place an order, please login at the top at ‘wholesale login’ on our Wholesale site.

 

What if I want to return an item?

Please refer to our Returns policy